Minecraft Bedrock Edition can no longer be opened?

oc
1

(I'm asking for a friend!)

Hello, the Minecraft Bedrock Edition can no longer be opened. When I click on it, minecraft doesn't open. I have already created a new account, downloaded minecraft again and nothing works… I once wrote to support but received no response. My question: what can I do? / - /

(For me (MissTy3000) everything works but nothing works for him anymore…)

Hu

It is either a game bug or the following

too little RaM

outdated software

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