My MC account (PC) was most apparently hacked, I guess my password has been reset and when I want to change the password no email arrives. Therefore I contacted the support but got no answer after 5 days. Have you ever written to Minecraft Support and how long did it take you?
Be glad this game is for kids.
I currently have exactly the same problem and I have not yet received an answer from support
Well, that's nonsense, probably never played, otherwise you wouldn't be writing such nonsense.