Black screens with an AMD card?

me
13

Since I bought an AMD graphics card, my PC keeps crashing while gaming, sometimes after 5 minutes, sometimes after several hours, I've already reinstalled graphics drivers and updated everything, it has gotten a little better since I bought it, but it's annoying. Especially with Minecraft it seems to happen a lot, sometimes I can't play the game for a day because it crashes after a few minutes.

Crashes mean the PC continues to run while the two screens are black, the keyboard continues to light up just like the PC, the fans stay on, but nothing more can be done, the sound also breaks off. I have to restart the PC every time by holding down the power button.

Software:

Radeon Software 21.5.1
Windows 10

My hardware:

CPU: AMD Ryzen 5 1600X
GPU: AMD Radeon RX 5700 (PowerColor RedDragon)
16 GB Ram
Mainboard: MSI X370 SLI Plus
Power supply: beQuit PURE POWER 10 (500W)

I've tried reading the AMD software logs, but I can't figure it out. Neither from the Minecraft logs (). It crashes even without fabric.

I would be very grateful for any help.

Update:

I completely reinstalled the PC (latest Windows 10 version) and the problem persists.

Me

Which GPU did you have before?

Did you uninstall the old drivers cleanly before changing the GPU?

me

Before that, I had an RX 550 Saphire Pulse (4GB), I'm not sure whether I uninstalled the drivers cleanly at the time, but I've already used the Radeon software option several times to cleanly reinstall the software. Is there a way to check that?

Me

Mhhh, sounds stupid now, Windows would set up completely NEW.

me

Ok, I was hoping not to have to do that, but ok, it's a shame D

Me

It's worth a try, at least you can rule out a bug in the software

me

So today I completely reinstalled my PC (it took longer than expected), but the PC just crashed again: /

Me

So you ruled out the software as a bug as far as possible.

The only new thing you said is the GPU.

Then first test it with FurMark and let it run nicely. Counter test, re-install the old GPU and test it with FurMark.

me

Ok, I'll try that, unfortunately I don't have the old GPU anymore because I sold it. But this worked flawlessly.

me

I've started the test now, the GPU is now running at a constant 85 ° C, I think I'll buy more / better fans because that seems a bit too much to me. To my real question, how long should I run this test now? One hour, several?

Me

So 30 minutes should be enough, a GPU is not actually fully loaded for 30 minutes in gaming.

85 ° C are not really critical and can be regarded as "normal".

Now you should also bring the CPU to full load if your system is stable, e.g. With CoreDamage.

If still stable then run memTest in parallel.

And finally an SSD / HDD load test in parallel.

me

Well, I've just done that and so far haven't got any errors, the tests have now been running for half an hour, everything seems to be ok

Me

Phew, then I can't think of much, now you've tested all the components and even in combination.

Honestly, I have no idea why your games could be smeared

me

Well ok, thanks anyway for your help. Reinstalling it seems to have gotten a bit better, so far only Minecraft has crashed several times.