Minecraft Support Personally?

I wanted to ask if you can do it somehow that the one Minecraft support personally answers because I have a problem in which I do not help the standard answers that I have always gotten

Just email them - sometimes you answer.

If you mean a live chat, it does not exist, it's best just to write an e-mail and reply to it, if that does not solve the problem.

Otherwise, this may help you:

https://help.minecraft.net/hc/en-us/requests/new